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TERMS & CONDITIONS
CUSTOMER CARE
At EverGlow, we believe outstanding customer service is just as important as exceptional products.
We're here to make sure your experience with us is smooth, enjoyable, and stress-free from start to finish.
How We Can Help
Whether you have a question about a product, need help tracking your order, or would like to report an issue, our support team is ready to assist you every step of the way.
We can help with:
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Order status and tracking
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Product questions and recommendations
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Shipping and delivery issues
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Returns and refund requests
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General questions about EverGlow
AI-Powered Support — Available 24/7
We use AI-powered customer support to ensure you never have to wait for assistance.
Our live chat assistant is available 24 hours a day, 7 days a week, so you can get help whenever you need it—day or night.
Simply click "Chat With Us" at the bottom of the page to get started.
Contact Us by Email
Prefer to send us a message?
You can reach our support team at:
everglowsmy@gmail.com
We aim to respond to all email inquiries within 1–2 business days.
Our Commitment to You
We understand that shopping online requires trust, and we take that responsibility seriously.
Every question is handled with care, attention, and professionalism because your satisfaction is our highest priority.
At EverGlow, you're never just an order number—you're part of our community.
PRIVACY & SAFETY
At EverGlow, we are committed to protecting your privacy and keeping your personal information safe and secure.
Information We Collect
When you place an order or create an account with us, we may collect the following information:
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Full name
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Email address
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Shipping address
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Payment information
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Order history
We only collect the information necessary to process your orders and improve your shopping experience.
How We Use Your Information
Your personal information is used solely to:
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Process and fulfill your orders
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Send order confirmations and shipping updates
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Respond to your questions and support requests
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Improve our website and customer experience
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Send promotional emails (only if you have opted in)
We never sell, rent, or share your personal information with third parties for marketing purposes without your consent.
Payment Security
All payments made through EverGlow are processed using secure, encrypted payment gateways.
We do not store your credit or debit card information on our servers. Your financial information is always protected.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our site.
You can disable cookies at any time through your browser settings, although doing so may affect certain website features.
Your Privacy Rights
Depending on your country or region, you may have the right to:
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Access the personal data we hold about you
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Request corrections to inaccurate information
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Request the deletion of your personal data
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Opt out of marketing communications at any time
To exercise any of these rights, please contact us at everglowsmy@gmail.com. We aim to respond within 30 days.
Third-Party Services
To process your orders and provide our services, we may share the necessary information with trusted third-party providers, including payment processors and shipping partners.
These partners are required to protect your information and handle your data in accordance with applicable privacy and data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and will take effect immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.
Email: everglowsmy@gmail.com
Our customer support team is available 24 hours a day, 7 days a week, and we're always happy to help.
PAYMENT METHODS
PAYMENT METHODS
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Credit
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Debit Cards ( Visa, Mastercard, American Express)
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