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SHIPPING & RETURNS
SHIPPING POLICY
At EverGlow, we're committed to providing a simple, secure, and transparent shopping experience. From the moment your order is placed to the day it arrives at your door, we work hard to ensure everything goes smoothly.
Order Processing
All orders are processed within 1–3 business days after payment has been confirmed.
Once your order has been processed, you will receive a confirmation email with your order details.
Shipping Times
After your order has been shipped, the estimated delivery time is:
Standard Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to factors beyond our control, including customs processing, peak shipping periods, weather conditions, or carrier delays.
Shipping Costs
We offer Free Shipping on eligible orders, as indicated on our website.
If shipping charges apply, the cost will be calculated automatically at checkout and displayed before you complete your purchase.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number.
You can use this tracking information to follow your shipment every step of the way until it reaches your delivery address.
International Shipping
To bring you innovative and carefully selected beauty products, EverGlow partners with trusted international suppliers and fulfillment centers.
As a result, some orders may be shipped directly from our overseas distribution centers, which may affect delivery times.
Important Information
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Delivery estimates begin after your order has been processed and shipped.
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If your order contains multiple items, they may arrive in separate shipments at no additional cost.
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If any unexpected shipping issues occur, our support team will be happy to assist you.
Need Help?
Our customer support team is available 24 hours a day, 7 days a week.
If you have any questions about your order, shipping, or tracking, simply click "Chat With Us". We're always happy to help!
RETURN & EXCHANGE POLICY
At EverGlow, your satisfaction is our priority. If you're not completely satisfied with your purchase, please review our Return & Refund Policy below.
How to Request a Return
If you experience any issues with your order, please contact us within 30 days of receiving your item"
To process your request, we'll need:
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Your order number
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A description of the issue
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Photos of the product if it arrived damaged or incorrect
Every request is reviewed individually, and we'll always do our best to provide a fair and satisfactory solution.
Eligible Returns
We accept return or refund requests under the following circumstances:
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The item arrived damaged.
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You received the wrong item.
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The item is significantly different from its product description.
Please note that we are unable to accept returns or issue refunds for change-of-mind purchases.
Refunds
Once your request has been reviewed and approved, we will either process your refund or send a replacement item, depending on the situation.
Please allow a few business days for your request to be completed. You will receive email updates throughout the process.
Important Information
Because we work with trusted international suppliers, returning the product is not always required.
In some cases, we may offer a refund or send a replacement without asking you to return the original item.
Need Help?
Our customer support team is available 24 hours a day, 7 days a week.
If you have any questions about your return, refund, or replacement, simply click "Chat With Us". We're always happy to help!
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